Field Applications Engineer — Mass Spectrometry

PA or remote

The Field Application Engineer (FAE) will be a liaison between our customers, Product Development, and Applications.  He/She will be responsible for the installation, customer training, applications and hardware support initially for our Beta unit and then Commercial units. The Field Application Engineer will support our Commercial Team during all Beta and Commercial product deployments, installations, and provide complete customer support. Design and create presentations, use cases, technical documentation, internal and external training documentation, procedures and customer facing manuals, quick start guides, troubleshooting, etc.

Responsibilities

  • Perform post-installation testing and meet performance specifications

  • Acquire, process, and interpret mass spectrometry data

  • Provide training to all customers on system use including hardware, software, data acquisition, and data processing.

  • Establish and maintain collaborative relationships with external and internal customers ensuring their success.

  • Provide extensive technical support and system level troubleshooting

  • Manage and drive resolution for all customer situations

  • Manage customer expectations, by communicating work performed and providing follow up plan if needed

  • Deliver advanced system level training at customer sites

 

Qualifications

  • Scientific Knowledge and Application of Separation Technology for Analysis of Biologic Samples in conjunction with Mass spectrometry detection.  

  • Experienced liquid chromatography mass spectrometry (LC/MS) method developer with a broad knowledge of applications related to the analysis of biologically relevant molecules  

  •  Learn to operate SLIM instrumentation on multiple mass spectrometry platforms to generate meaningful and valuable data sets for correlation to current LC/MS applications

  • Ability to work independently and collaborate with the technical team

  • Exceptional time and project management skills with the ability to work on multi-projects in a changing environment.

  • Previous experience as a field service engineer

  • Previous experiencing using, troubleshooting, and servicing mass spectrometry instrumentation

  • Ability to travel 40%

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